Return & Refund Policy

We are committed to offering high-quality products at competitive prices and always strive to exceed customer expectations. Please review the following terms carefully, as they govern any returns or credits related to your purchase.

1. Product Descriptions

• Assorted Inventories: Our merchandise may include overstocks, shelf-pulls, customer returns, and excess inventories.
• Variations: While we endeavor to accurately describe each item, the nature of bulk assortments means that variations can occur.
• No Returns for Brand/Assortment Differences: We cannot provide refunds or returns if the brands or assortments differ from what was described, given the inherent variability of our bulk inventory.

2. Order Miscounts

• Count-Card Verification: Each order is fulfilled using a “count-card” for accuracy.
• Reporting Discrepancies: If you receive fewer or more items than indicated, contact us within 15 days of delivery.
• Documentation: We may request photos or videos to verify the discrepancy.
• Store Credit: Valid miscount claims will be resolved through store credit.

3. Flaw Allowance

• Retail Environment Exposure: Our items may have been handled in retail settings and could have minor imperfections.
• 10% Default Flaw Rate: We account for potential defects—such as deodorant/makeup stains, washable marks, missing or loose buttons, pilling, or snags—up to 10% of the total order.
• Exceeding 10%: If flaws exceed 10% of your total order, we will provide store credit for the affected portion.
• Claims: Please contact us within 15 days of delivery if you believe flaws surpass the 10% threshold.

4. Contact & Resolution

• Time Frame: If you are dissatisfied for any reason, contact us within 15 days of delivery.
• Resolution: We will work with you in good faith to address the issue and determine if store credit is warranted.

5. No Refunds, Only Store Credit

• Policy Scope: We do not offer cash refunds or returns. Eligible issues—including order miscounts and flaws exceeding 10%—are handled via store credit only.
• Final Sale: By placing an order, you acknowledge and agree to these terms.

Thank you for your understanding and cooperation. We appreciate your business and will do our best to ensure a positive experience. If you have any questions or concerns, please reach out through our Contact Us page or customer support channels.